Terms & Conditions

1. Acceptance of Terms

By accessing and using the HVM platform, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you must not use our services. We reserve the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of such modifications.

2. User Eligibility

To use HVM services, you must:

• Be at least 18 years of age or have parental consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate
• Complying with all applicable terms and policies

4. Payment Terms & Conditions

Payment Processing:

• All prices are displayed in Indian Rupees (INR)
• Payments are processed through secure and authorized payment gateways
• By making a payment, you authorize us to charge your account
• All transactions are non-refundable except as per our Refund Policy
• You are responsible for any taxes or additional charges imposed by your payment provider

Payment Gateway Compliance:

• We comply with all payment gateway provider terms and conditions
• Payment data is encrypted and processed securely
• We do not store complete payment card information on our servers
• All transactions follow PCI DSS compliance standards
• Chargebacks and disputes must be resolved through official payment gateway channels
• We reserve the right to refuse service to customers with unauthorized payment history

5. Product & Service Delivery

Upon successful payment, products and services are delivered as follows:

5.1 Digital Tools & Subscriptions

• Access is granted immediately upon payment confirmation
• Dashboard credentials and API keys are provided within your account
• Activation email is sent to your registered email address within 5 minutes
• Technical support is available 24/7 via email at support@hvmprime.in

5.2 Domain Registration

• Domain orders are processed within 24 hours of payment confirmation
• Once registered, domain credentials and DNS access are delivered to your registered email
• WHOIS privacy protection is included with all domain registrations at no additional cost
• Domain renewal reminders are sent 30 days and 7 days before expiry
• If a domain registration fails due to availability changes, a full refund will be issued within 3-5 business days
• You are responsible for providing accurate contact information for ICANN compliance

5.3 General Delivery Terms

• All delivery times are in Indian Standard Time (IST, UTC+5:30)
• Delivery may be delayed during scheduled maintenance windows (announced 48 hours in advance)
• Force majeure events (natural disasters, internet outages) may affect delivery timelines
• You are responsible for maintaining the security of your credentials after delivery
• HVM is not responsible for issues arising from incorrect information provided during purchase

6. Intellectual Property Rights

All content, software, and materials on the HVM platform are the property of HVM or our licensors. You agree to:

• Not reproduce, distribute, or transmit any content without permission
• Not reverse engineer or attempt to access source code
• Not use our platform for commercial purposes without authorization
• Respect all copyright, trademark, and intellectual property rights
• Not create derivative works from our products

7. Prohibited Activities

You agree not to:

• Engage in unauthorized or deceptive practices
• Attempt unauthorized access to our systems
• Distribute harmful or disruptive software
• Harass, threaten, or abuse other users
• Violate any applicable laws or regulations
• Share access credentials with unauthorized parties
• Attempt to circumvent security measures
• Use automated tools to scrape or extract data
• Engage in any form of illegal activity

8. Subscription Terms

For subscription-based products:

• Subscriptions renew automatically unless cancelled
• You will receive renewal reminders before each billing cycle
• Cancellation must be requested through your account dashboard
• Refunds are available within 3 days of purchase as per our Refund Policy
• Subscription benefits are provided "as-is" without warranties
• We reserve the right to modify subscription features with notice

9. Limitation of Liability

To the maximum extent permitted by law, HVM shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business interruption
• Third-party claims or actions
• Service interruptions or technical issues
• Unauthorized access or data breaches (except due to our negligence)

10. Disclaimer of Warranties

HVM provides services "as-is" without warranties of any kind. We disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding uninterrupted or error-free service
• Warranties regarding the accuracy of information
• Warranties regarding third-party products or services

11. Dispute Resolution

In case of disputes:

• First, contact our support team at support@hvmprime.in
• We will attempt to resolve disputes within 14 days
• If unresolved, disputes will be handled through applicable legal channels
• All disputes are subject to Indian law and jurisdiction
• Payment gateway disputes must follow their respective procedures

12. Termination of Service

HVM reserves the right to:

• Suspend or terminate accounts that violate these terms
• Terminate service for unauthorized activity
• Terminate service for non-payment
• Terminate service for violation of applicable laws
• Provide notice before termination (except in cases of fraud)

13. Data Protection & Privacy

Your personal data is processed in accordance with:

• Our Privacy Policy
• Applicable data protection laws in India
• Payment gateway data protection requirements
• Industry-standard security practices

14. Third-Party Services

HVM may integrate with third-party services. We are not responsible for:

• Third-party service availability or reliability
• Third-party terms of service or policies
• Third-party data handling or security
• Any issues arising from third-party services

15. Business Information

HVM is a registered digital services provider based in India. For transparency and regulatory compliance:

• Business Name: HVM (Hub of Vision Minds)
• Business Type: Individual / Sole Proprietorship
• GST Status: Exempt (Annual turnover below ₹40 lakhs as per GST regulations)
• Registered Address: Village Kaili, Tehsil Sardhana, District Meerut, Uttar Pradesh - 250223
• Domain Reseller: Registered with authorized domain registrars for domain registration services
• Payment Compliance: All payments are processed through RBI-authorized payment gateways with PCI DSS compliance

16. Contact & Support

For questions or concerns regarding these terms:

• Email: support@hvmprime.in
• Phone: +91 7900735227
• Address: Village Kaili, Tehsil Sardhana, District Meerut, Uttar Pradesh - 250223
• Response Time: Within 2 business days